REFUND / CANCELLATION / DIGITAL DELIVERY POLICY

Effective Date: 1st January 2026
Platform: Cinema Talkies
Domain: cinematalkies.in

---

1. NATURE OF SERVICES

Cinema Talkies provides digital streaming services only.

We do not sell physical goods or tangible products.
All services are delivered electronically through our website and/or mobile application.

Therefore:

Shipping of physical products is NOT applicable.

---

2. DIGITAL DELIVERY POLICY

Upon successful subscription or payment:

• Access to content is granted instantly or within a reasonable activation period.

• Digital content is streamed online.

• No downloadable ownership rights are granted.

• Access is subject to account validity and subscription status.

Users are responsible for:

• Internet connectivity

• Compatible devices

• Account login security

Cinema Talkies is not responsible for local network issues or device incompatibility.

---

3. REFUND POLICY

Due to the digital nature of services:

All subscription fees and digital purchases are generally NON-REFUNDABLE.

Once access to digital content has been granted, refunds cannot be issued, except in the following limited situations:

• Duplicate payment

• Technical billing error

• Unauthorized transaction (subject to verification)

• Payment deducted but service not activated

Refund requests must be submitted within 7 days of transaction.

---

4. REFUND PROCESS

To request a refund, users must provide:

• Registered email ID

• Transaction ID

• Payment proof

• Reason for refund

Refund requests may be sent to:

📧 support@cinematalkies.in

If approved:

• Refunds will be processed via original payment method.

• Processing time may take 7–14 business days.

• Payment gateway charges (if any) may be deducted.

Cinema Talkies reserves the right to approve or reject refund requests after review.

---

5. CANCELLATION POLICY

Users may cancel subscriptions at any time.

Cancellation means:

• No future billing

• Access continues until current subscription expires

• No partial refunds for unused subscription periods

If subscription is purchased via third-party platforms (e.g., app stores), cancellation must follow that platform’s policy.

---

6. CHARGEBACKS & PAYMENT DISPUTES

In case of chargebacks:

• Accounts may be temporarily suspended.

• Investigation may be conducted.

• False disputes may lead to permanent account termination.

Cinema Talkies reserves the right to recover losses arising from fraudulent chargebacks.

---

7. CREATOR PAYMENTS (IF APPLICABLE)

Refund policies for user subscriptions do not affect:

• Revenue sharing agreements

• Creator payout terms

• Partner contracts

Creator payments are governed by separate agreements.

---

8. SERVICE INTERRUPTIONS

Refunds will not be issued for:

• Temporary downtime

• Scheduled maintenance

• Network outages

• Device incompatibility

• User negligence

---

9. POLICY MODIFICATIONS

Cinema Talkies may update this policy at any time.

Continued use of the platform means acceptance of updated terms.

---

10. CONTACT INFORMATION

Cinema Talkies
87/74, Raja Muthiah Road,
Chennai – 600 003, India

📧 support@cinematalkies.in
📞 +91 63790 04900